Speedy Refunds at Your Fingertips

Amazon owes 99% of sellers money and you may not even be aware. This means you can recover FBA reimbursements for lost or damaged items, refunds and mishandled returns, and lost inbound shipment. Amazon processes hundreds of thousands of items, packages and shipments daily. So the slightest errors in their execution are magnified, resulting in damaged and loss of inventory at the warehouse, inbound goods damaged in transit, refund issued but customer never returned them, failure to reimburse a return, incomplete reimbursement and failure to replace returned items back into inventory.

Seller Investigators will monitor your Amazon FBA Account and automatically file for claims on your behalf. FBAi offers a solution that analyzes irregularities and errors in your inventory and transaction history to determine how much money Amazon owes you. There is no cost to sign up, no monthly fees or other cumbersome arrangements. We charge a 25% commission fee after funds deposited to your account.

Stop Losing Your Hard Earned Money to Amazon

Now you can leverage FBAi’s Intelligent refund engine solution for success:

  • We have developed a proprietary refund search engine that reviews our client’s accounts
  • All funds that are owed are retrieved - automatically
  • Once owed, reimbursements are identified and claimed
  • Claim requests are submitted and managed on a weekly basis
  • YOU receive bi-weekly reimbursements from Amazon credited and deposited into your account - without having to do a thing!

Sign Up Now & Boost Your Cash Flow

One thing that sellers forget is as you grow and sell more, there are more transactions and more ways that you can lose money in various inventory damages, missed shipments, and the list goes on. I started using Seller Investigators to review my account and manage all the different reimbursements I could be getting. Was super impressed with their service and how hands off it was not to mention the reimbursements they were able to find me, especially at the start finding really old stuff I missed. Just one less thing I need to worry about each week so I can focus my time on other parts of the business.

— Rob Cosman, CPA, CA

Frequently Asked Questions (FAQs)

What does Seller Investigators do?

FBAi is in the business of reviewing their client’s accounts and automatically retrieving all the funds that are owed to them by Amazon. Once reimbursements are identified, the FBAi Team manually submits and manages these requests, and the client receives bi-weekly reimbursements from Amazon credited and deposited into the client’s account. FBAi developed and owns a PROPRIETARY API that reviews clients’ accounts and hunt down all information relevant to the client’s reimbursement case.

What does it cost?

There is no cost to sign up, no monthly fees or other cumbersome arrangements. We charge a 25% commission fee after funds deposited to your account.

Why would I use Seller Investigators?

The FBAi application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case with Amazon.

What information will I need to get started?

You must be an Amazon Pro Seller in order to use Seller Investigators — we’ll need you to authorize us with Amazon MWS API credentials to import all of your storefront data and add the case manager as a SellerCentral User.

Is my information secure?

Yes. We are using Amazon’s infrastructure  (AWS) advanced encryption to store your information.

How long does it take for a refund to be processed?

Three to five business days after we file a case with Amazon Support.

How can I track my reimbursements?

The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.

What reimbursement cases do you cover?

  • Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon claims to have reimbursed a return but it has not been reimbursed.
  • Amazon improperly received or miscounted items from inbound shipments in past 9 months.
  • Amazon claims to have placed an item back into your inventory but it has not been replaced.
  • Amazon issued a refund, but customer never returned item and it has been 45 days.

How does the Redemption Service work?

After your sign-up, we’ll import your store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support.

Do you automate claim submissions?

No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.

FBAi is in the business of reviewing their client’s accounts and automatically retrieving all the funds that are owed to them by Amazon. Once reimbursements are identified, the FBAi Team manually submits and manages these requests, and the client receives bi-weekly reimbursements from Amazon credited and deposited into the client’s account. FBAi developed and owns a PROPRIETARY API that reviews clients’ accounts and hunt down all information relevant to the client’s reimbursement case.

There is no cost to sign up, no monthly fees or other cumbersome arrangements. We charge a 25% commission fee after funds deposited to your account.

The FBAi application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case with Amazon.

You must be an Amazon Pro Seller in order to use Seller Investigators — we’ll need you to authorize us with Amazon MWS API credentials to import all of your storefront data and add the case manager as a SellerCentral User.

Yes. We are using Amazon’s infrastructure  (AWS) advanced encryption to store your information.

Three to five business days after we file a case with Amazon Support.

The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.

  • Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon claims to have reimbursed a return but it has not been reimbursed.
  • Amazon improperly received or miscounted items from inbound shipments in past 9 months.
  • Amazon claims to have placed an item back into your inventory but it has not been replaced.
  • Amazon issued a refund, but customer never returned item and it has been 45 days.

After your sign-up, we’ll import your store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support.

No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.